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Lior Arussy is a prominent consultant, public speaker and author, considered one of the main authorities on Customer Service and Customer Experience. He has worked on designing strategies for companies such as Mercedes-Benz, SAP, FedEx, Siemens, and many others.
The recipient of CRM Magazine‘s “Influential Leader Award”, Lior Arussy is known as a man who gets results in the fields of customer experience and customer-centric transformation. His knowledge of how to help organizations stop focusing on the product and focus on the customer comes from his experience working with some of the most prestigious brands in the world, among them Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth, Mercedes-Benz, Royal Caribbean Cruises, FedEx, and Johnson & Johnson.
Lior Arussy has worked for Hewlett-Packard as leader of the Internet security division; under his stewardship, business grew by 50% per quarter for 3 consecutive years. He introduced several innovative strategies, and during his tenure no client bank ever had its eBanking security compromised; no mean feat considering he was responsible for 120 of the world’s largest banks with assets totaling $8 trillion.
Strativity Group, founded by Lior Arussy, is a customer experience research and consulting firm that measures its success by one simple yardstick; how successfully the client has implemented their strategy. Starting in the most traditional entrepreneurial way from his garage, the company has grown to have offices around the US and around the world, including Canada, the UK, Norway, Turkey and Australia. Forrester Group has recognized the firm as being at the forefront of customer-centric transformation.
The recipient of the 2015 SmartCEO Circle of Excellence Award, Lior Arussy was also presented the 2015 “Influential Leaders” award by CRM Magazine and named the #2 Top Global Guru in Customer Service by Global Gurus. Consulting Magazine also named Strativity “A Small Jewel” in 2017. Strativity has the additional distinction of being named to the Inc. 5000 Honor Roll, reserved for firms who have been named to the Inc. 5000 list for 5 or more consecutive years.
Lior Arussy is the author of seven books, including Next is Now: 5 Steps for Embracing Change – Building a Business that Thrives into the Future, and his self-published Exceptionalize it! , which has sold over 30,000 copies to date.
Lior Arussy has written over 250 articles for publications around the world, including the Harvard Business Review, and a multitude of magazines and media outlets have cited his work, including MSNBC, CNBC, Bloomberg TV, the Wall Street Journal, Fast Company, CRM Magazine, SmartCEO Magazine, and Inc. magazine.