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John Tschohl

John Tschohl

Categories: Best-selling Authors | Sales & Customer Service

Travels from Minneapolis, Minnesota, USA

John Tschohl is one of the world's highest authorities in customer service. Because of his influence and knowledge, Tschohl has been named "The Guru of Customer Service" by Time and Entrepreneur magazines.

John Tschohl is President of Service Quality Institute, the global leader in helping organizations keep customers, build market share, and improve the performance of the entire workforce so they develop a culture of delivering superior customer service. For the last 39 years, Tschohl has been solely focused on helping organizations drive a service culture through his technology built on practicality, simplicity, and common sense.

John Tschohl is dynamic, hard-hitting, and inspirational. His experience and “guru” status provide the credibility critical to get management buy-in. Tschohl will create an emotional buy-in using measurable data that CEO’s respond to. His books are especially recognized and esteemed by senior executives as the most powerful must-reads in Customer Service. His common sense message is built around his 45 years in speaking, designing training programs, and developing a high-performance workforce.

John Tschohl has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today’s cover story, newspapers, radio stations, and magazines from every corner of the world. His technology and books are in 11 languages, represented in over 45 countries, and 90 percent of Service Quality Institute’s business is international.

John Tschohl’s SQI is the only company in the world that has enough technology to introduce new programs every four to six months in order to create a culture change and to sustain a commitment to quality service. His dedication to developing new technology and programs will empower employees and improve customer satisfaction.

Speaking Topics
Achieving Excellence Through Customer Service

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.

Creating A "Wow" Customer Service Experience

You must provide awesome, incredible service. In today's social media world especially, service recovery puts the wow! into service and generates word-of-mouth advertising you couldn't buy if you wanted to.

Moving Up

Moving Up employees create value for their organization. The indispensable employee is worth finding and keeping.


As the world moves faster, people become more and more impatient. It is important then that your customer service be speedy. There is no other way. If your goal is to attract and retain customers, you must deliver service to customers fast.

Empowerment: A Way Of Life

Empowerment is all about having millions of over happy customers. It's the ultimate in customer service. It is not about breaking the rules but bending them to keep customers happy.

Strategies For Customer Service

A service strategy is critical in today's global competitive marketplace. Organizations need to focus on creating a customer experience and need to see themselves as a service leader.

Loyal For Life

Every organization makes mistakes, blows it, or has customer misunderstandings. Service recovery can turn angry customers into customers who will be Loyal for Life, all in just 60 seconds or less.

Ca$hing In

Cashing In demonstrates how far too often the lack of self-respect translates into poor customer service. Believe in yourself. Remove self imposed limitations. Master the art of customer service and service recovery. Self-confidence is power.

Customer Service In A Social Economy

Nobody wants dissatisfied customers. In today's social media world, those customers now have greater influence over your company via comments, status updates, and tweets seen by thousands. Believe it or not, though, it is the perfect opportunity to use service recovery to convert those customers into over happy customers who will spread their praises about the customer service they experienced.

John Tschohl sharing secrets on how to build the best customer support service
Customer Service Strategy: John Tschohl

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