Achieving Excellence Through Customer Service
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
Creating A "Wow" Customer Service Experience
You must provide awesome, incredible service. In today's social media world especially, service recovery puts the wow! into service and generates word-of-mouth advertising you couldn't buy if you wanted to.
Moving Up
Moving Up employees create value for their organization. The indispensable employee is worth finding and keeping.
Speed
As the world moves faster, people become more and more impatient. It is important then that your customer service be speedy. There is no other way. If your goal is to attract and retain customers, you must deliver service to customers fast.
Empowerment: A Way Of Life
Empowerment is all about having millions of over happy customers. It's the ultimate in customer service. It is not about breaking the rules but bending them to keep customers happy.
Strategies For Customer Service
A service strategy is critical in today's global competitive marketplace. Organizations need to focus on creating a customer experience and need to see themselves as a service leader.
Loyal For Life
Every organization makes mistakes, blows it, or has customer misunderstandings. Service recovery can turn angry customers into customers who will be Loyal for Life, all in just 60 seconds or less.
Ca$hing In
Cashing In demonstrates how far too often the lack of self-respect translates into poor customer service. Believe in yourself. Remove self imposed limitations. Master the art of customer service and service recovery. Self-confidence is power.
Customer Service In A Social Economy
Nobody wants dissatisfied customers. In today's social media world, those customers now have greater influence over your company via comments, status updates, and tweets seen by thousands. Believe it or not, though, it is the perfect opportunity to use service recovery to convert those customers into over happy customers who will spread their praises about the customer service they experienced.
