Jeanne Bliss

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Categories: Leadership | Sales & Customer Service | Technology | Women's Spotlight | Best-selling Authors

Travels from Seattle, Washington, USA

Jeanne Bliss is a renowned expert in customer-centric leadership, often referred to as the “Godmother of Customer Experience”. Bliss has held the role of Chief Customer Officer at companies such as Microsoft and Coldwell Banker.

Often referred to as the "Godmother of Customer Experience," Jeanne Bliss is one of the foremost experts on customer-centric leadership. She pioneered the role of the Chief Customer Officer, holding the first-ever CCO role at Lands' End, Microsoft, Coldwell Banker, and Allstate Corporations. Bliss moved the customer to the strategic agenda, redirecting priorities to create transformational changes to each brands' customer experience. She has driven achievement of 95 percent loyalty rates, improving customer experiences across 50,000-person organizations.

Jeanne Bliss is the Founder and President of CustomerBliss and the Co-Founder of The Customer Experience Professionals Association. She has delivered over 2,000 speeches and workshops for nearly every business vertical in B2B and C2B companies on how to build the roadmap toward these deep and genuine customer experiences that earn passionate advocates both inside and outside of your business.

Jeanne Bliss is also a Bestselling Author of Chief Customer Officer, Would You Do that To Your Mother?, Chief Customer Officer 2.0 and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.

Jeanne Bliss’ ability to effectively guide leaders and companies to earn customer-driven growth is based on these experiences as a practitioner for over 35 years working across organizations to unite the C-Suite and organizational silos; as well as guiding over 20,000 leaders around the world to understand that improving lives should be their most important strategic vision.

Speaking Topics

What’s Your Three-blocks Long?: How Will You Be Remembered?

In this keynote the audience will learn both the art and science of delivering memories that will make people stand in line for your experience, your product and your people. Learn how to make memory creation the currency of your brand, and how to elevate your company to delivering moments that pull people toward you and make your people into MEMORY MAKERS.

Build Your Customer-driven Growth Engine: 5 Leadership Steps For Living The Dna Of “Experience”

In this keynote, Jeanne outlines her 5-steps necessary to successfully lead a customer experience transformation. She will guide you on embedding these competencies to get into action quickly with a united leadership team, outlining her five-competency framework that has launched and advanced the customer experience transformation in businesses around the world.

Humanity In Business: Show The Best Version Of Yourself To The World

In this keynote, you work with Jeanne in collaboration to customize your content for your audience. Together you select the case studies in each of the four areas that define the lives of their customers.

5 Key Acts Of Leadership Bravery: That Raise Up A Company And Its People

Travel with Jeanne as she guides your audience on a tour of the behaviors and actions of leaders where entire companies who are freed, celebrated and guided to follow a course that raises the spirit of their people and elevates them to do more and achieve more than their competitors.

Books