Dan Gingiss

Categories: Sales & Customer Service | Marketing | Best-selling Authors

Dan Gingiss is an international keynote speaker, customer experience coach, author, podcaster, and CXO of The Experience Maker ™.

Dan Gingiss' 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at McDonald’s, Discover and Humana before starting his own company, The Experience Maker ™. He is the author of two books: 'The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share' and 'Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media'. He is also a host of the Experience This! podcast, The Experience Maker Live show, and client shows created for SAP and Avtex.

His background is a unique mix of marketing and customer experience. He served in multiple leadership positions at three Fortune 300 companies and two B2Bs, and played a key role in Discover Card winning the coveted J.D. Power Award for Customer Satisfaction for the first time. Dan Gingiss teaches companies how to make customer experience a competitive differentiator. He shares engaging, real-life stories and actionable takeaways at live and virtual events, workshops, meetings, webinars, trainings and more. He doesn’t just talk about customer experience; his fast-paced, energetic presentation style is meant to actually create an experience for the audience that they’ll surely remember.

Dan Gingiss earned a BA in psychology and communications from the University of Pennsylvania and an MBA in marketing and operations from the Kellogg School of Management at Northwestern University.

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