Bill Price

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Categories: Sales & Customer Service

Travels from Seattle, Washington, USA

Bill Price is an expert speaker in customer service strategies. He was the first Global VP of Customer Service at Amazon.

Bill Price founded Driva Solutions, LLC in September 2001 after serving as Amazon’s first Global VP of Customer Service for almost three years during which Amazon enjoyed a 70% reduction in contacts per order while achieving the highest-ever score on the American Customer Satisfaction Index for service companies.

At Driva Solutions, Bill Price has supported more than 100 clients and 230 projects across three integrated Program Areas: Contact Optimization, Performance Optimization, and Sourcing Optimization, successfully “creating and sustaining highly effective customer contact strategies and operations, locally and globally.” Among his many clients have been Apple, Avis, CheckFree (now a Fiserv company), DIRECTV, Expedia, Google, Hyatt, Intuit, Nike, Redbox, Stanford University, TiVo, T-Mobile, and Zipcar.

Bill Price facilitates the US Chief Customer Officer Forum and the Global (US) Operations Council. He is also co-author of the business best seller “The Best Service Is No Service”.

Books

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

The book offers a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong―eliminating the need for service is the best way to satisfy customers.

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

Though the mediums for customer engagement continuously evolve, Price and Jaffe show that customer needs remain unchanging. In Your Customer Rules!, they define a critical hierarchy of seven needs that your company can meet and apply as a methodology.

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Bill Price

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

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