Jay Baer

Categories: Digital Transformation | Innovation, Change & Creativity | Marketing | Digital Marketing & Social Media

Travels from Indianapolis, Indiana, USA

Jay Baer is an internet pioneer, entrepreneur, Twitter celebrity and one of the most inspirational experts and keynote speakers on Customer Service and Digital Marketing.

Jay Baer is a Hall of Fame Speaker, New York Times best-selling author of six books, internet pioneer, entrepreneur, and the most inspirational expert on marketing, consulting for more than 700 companies during that period, including 36 of the Fortune 500.

Jay Baer’s current firm, Convince & Convert, provides content marketing, social media, and customer experience advice and counsel to some of the world’s most important brands such as Oracle, Salesforce, California Tourism, Billabong, Hardee’s, DOLE and more.

Jay Baer’s newest book, Talk Triggers, is the complete guide to creating customers using strategic, operational differentiators that compel word of mouth. In the best companies, the customers do the marketing. Talk Triggers is the instruction manual for making businesses grow with customer conversation.

Hug Your Haters – Jay Baer’s book on modern customer service and customer experience techniques – revolutionized the way business thinks about customer interactions, and was named one of the top 3 business books of 2016 by Strategy + Business. Jay Baer’s second book, Youtility: Why Smart Marketing is About Help not Hype, was #3 on the New York Times business best seller list, and a runaway #1 Amazon best seller.

Jay Baer has conducted more than 100 Webinars and virtual events, and his team produces many webinars and virtual summits for corporate clients and associations.

Speaking Topics

Youtility: How to Grow Your Business by Helping, not Selling

The key to breaking through customer cynicism and competitor messaging clutter isn’t shouting louder, it’s becoming truly, massively relevant.

4 Ways to Win: How Small Businesses Can Outflank the Big Guys and Thrive

The big guys have more money. They have more awareness. They have more technology. But small businesses can still win and grow if they stop trying to copy the big guys, and instead double-down on an intimate approach to customer experiences.

Rewire: How to reconnect with your customers and boost your business

The pandemic is terrible. But it’s also the single greatest opportunity you will ever have to grow your business. To grow, you must REWIRE relationships with customers and prospects.

Coveted Customer Experience: How to Grow Your Business by Focusing on 3 Things Your Customers Truly Care About

Today, when your intersection points with your customers may number in the dozens (or even hundreds) tackling customer service or customer experience holistically is impossible. You can’t magically get better at every customer touch point. But you CAN get better at the touch points that matter.

Talk Triggers: Turn Your Customers Into Your Ultimate Sales and Marketing Advantage

The best way to grow ANY business is for your customers to grow it for you. But that only occurs if you deliver a customer experience that creates conversations.

Hug Your Haters: Embrace Complaints and Keep Your Customers

If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. But the rise of customer complaints is actually an enormous opportunity.

Books